
Service Cloud
Overview
Automate case routing, enforce SLAs, and utiliize a self-service knowledge base that empowers your customers to solve issues, while letting them know they reach you on any channel. Service Cloud helps companies manage and increase their level of customer service with account, contact, and cas objects. The unique design addresses current, and future customer service requests, helping companies retain ther customers and increase customer satisfaction and loyalty.
Features
Customer Service
Light up your subscribers’ inboxes with personalized, targeted, and interactive communications with Email Studio. Improve deliverability and conversion rates by throttling frequency among different subcriber segments. Make your team more effective by utilizing Email Studio’s template designs and custom content blocks. Take away the manual load as well with delivery schedules and automation.
Self-Service
Use CRM data from Sales Cloud, Marketing Cloud, and Service Cloud to target ads to the right people on the right channel. Unite email and ad campaigns to reach more of your audience. Use to create seamless and aligned communications across every marketing channel.
Digital Channels
Test your marketing hypotheses using data connected from various touchpoints. Interaction Studio uses behavorial analytics and machine learning to test and improve a customers individual journey. AI-powered tools and algorithms will help your team discover what promotions and other marketing efforts will yield the best results.
Field Service
Listen, post, engage, and advertise using Social Studio, an all-in-one social media marketing and management suite that connects seamlessly with your CRM platform for a complete and accurate picture of your customers. Build audience and market with high-performing posts and ads.
Pricing
CDP allows you to know your customers and gain calculated insights by bringing together all advertising, segmenting, messaging, and other sales, service, and marketing data. Unify, segment, activate, and analyze all your data with a customer data platform.
AI for Customer Service
Hone in your B2B sales and marketing efforts with Pardot as your single marketing automation platform. Within Marketing Cloud, Pardot allows businesses to streamline their marketing and close more deals in less time than ever before. Pardot’s built-in reporting will also give your team the ability to calculate ROI with just a few clicks.
Employee Service
Create and manage your mobile campaigns to drive engagement, promote your brand, and improve customer service. Track and analyze the results.
Customer Stories
Your new CMS workspace will be your new favorite platform for creating, managing, publishing, and updating content using creative, prebuilt templates Give your team a space to collaborate and approve drafts with integrations of Pardot Email Builder, Content Builder, and Experience Builder.